COVID-19 UPDATE | ONLINE STORE: WE STILL SHIP ORDERS | RETAIL STORE: OUR STORE IS STILL OPEN
200 M² SHOWROOM WITH WORKSHOP
PERSONAL ADVICE
FREE DELIVERY FOR EUROPE
30 DAYS REFLECTION PERIOD

Repair & maintenance

We are specialized in repair and maintenance. We have our own service engineers which can carry out all kind of repairs and maintenance. Our technical experts are trained to solve the most complex problems. This guarantees a quick and professional repair or maintenance. We carry out repairs for all products we sell:
* Hoverboards
* E-skateboards
* E-steps
* E-bikes
* Hovershoes

What do we offer?
* Repair by professionals
* No research costs
* Repair not successful? Then it won't cost you anything
* Free return shipment

Defect and damage analysis

The product need to be investigated to discover what is defect. There are 3 ways to do the defect analysis: by e-mail, WhatsApp or phone. The most fast and easy way is to send us a problem description with a video of the problem by e-mail or WhatsApp. In this way we have a clear picture of the problem and we can give a good solution based on the problem.

Option 1) By e-mail
Send us a problem description included a video of the problem by e-mail. Our customer service is available at [email protected]

Option 2) By WhatsApp
Send us a problem description included a video of the problem by WhatsApp. Our customer service is available at +31682050161

Option 3) By phone
Contact our customer service and give them a clear problem description. Our customer service is available at +31850013151

Repair options

There are 2 ways for repair:
1. Visit our store
2. Send us the repair

Repair lead time
Visit us for repair: with appointment within 1 hour / without appointment within 2 hours repaired
Send us the repair: repaired within 2 days

Visit us for repair
1. Make a appointment
2. Bring the product and accessoiries with you
3. Sit back with a cup of coffee and wait until we finished your repair

Send us the repair
1. Download our online repair form.
2. Fill in the repair form and add this to the package
3. Pack the product well and securely to prevent damage during transport
4. Send us the package
5. Sit back and wait until we finished the repair

Repair costs

Below you can find an overview of the repair costs. The prices are included VAT and no extra costs will be charged, no research or shipping costs. We use only original and high quality parts for repairs. Because of this we give warranty on repairs and you are ensured of a quality product.

Hoverboards  
Battery replacement €80,-
Complete motherboardsystem replacement €80,-
Motherboard replacement €65,-
Wheel replacement €50,-
Charging port replacement €20,-
On/off button replacement €20,-
Frame replacement €55,-
Cover shell replacement €65,-
Led lights replacement €15,-
Indicator lights replacement €15,-
   
E-boards  
Koowheel motherboard replacement €179,-
Koowheel motor replacement (each unit) €89,-
Koowheel bearing replacement (front wheels) €29,-
Koowheel motor bearing replacement (each unit) €24,-
Koowheel truck replacement (front or back) €59,-
   
E-steps  
Xiaomi M365 battery replacement €175,-
Xiaomi M365 (Pro) tire patching €20,-
Xiaomi M365 (Pro) tire assembly €25,-
Xiaomi M365 (Pro) inner tube + assembly €29,-
Xiaomi M365 (Pro) tire + assembly €29,-
Xiaomi M365 (Pro) solid tire + assembly €35,-
Xiaomi M365 (Pro) motherboard replacement €79,-
Xiaomi M365 (Pro) dashboard replacement €24,-
Xiaomi M365 dashboard circuit replacement €65,-
Xiaomi M365 Pro dashboard circuit replacement €79,-
Xiaomi M365 (Pro) handles replacement €24,-
Xiaomi M365 (Pro) throttle replacement €35,-
Xiaomi M365 (Pro) brake handle replacement €35,-
Xiaomi M365 (Pro) front fender replacement €35,-
Xiaomi M365 (Pro) rear fender replacement €39,-
Xiaomi M365 (Pro) front light replacement €29,-
Xiaomi M365 (Pro) rear light replacement €29,-


Is your repair not on this list? We do also other repairs, contact our customer service for this.

 

Question or need help?
Come and visit our store or contact our customer service.

200 M² SHOWROOM WITH WORKSHOP
PERSONAL ADVICE
FREE DELIVERY FOR EUROPE
30 DAYS REFLECTION PERIOD