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Pick up your order
Voltes does not charge shipping costs for orders from all countries across Europe.
When your order has been sent out you will receive a shipping confirmation via email. This mail contains information regarding your order such as the track & trace code.
Your order is shipped after you received the shipping confirmation by e-mail. In the table below you can see what the expected delivery time is for your order. Is your country not listed? Let us know and we will sort it out for you.
|Country||Delivery time in days|
|Bosnia and Herzegovina||7-9|
|Papua New Guinea||10-12|
Failed Delivery Attempt
If you are not present upon delivery, the shipping company will leave a failed delivery attempt card for you. At this stage you need to contact the shipping company which is listed on the card. The door tag will have the shipping company contact details. Please contact them to locate where your order is being held. You will be able to pick up the order or make a new appointment for delivery.
You can return your order within 30 days. Please note that your order can only be returned or exchanged if it meets the return conditions. After registration of return the product(s) must be sent to us in original packaging. The costs for the return are for your own. You are responsible for damage or disappearance of the package during the return. We recommend to send the return with track & trace code. After the order is received in good order by us, the full purchase amount will be refunded to your account within a few days.
* Returns or exchanges are only possible within 30 days.
* The product must be new and unused.
* The product must be undamaged.
* No attempt has been made to restore a possible defect.
* The product must be in its original packaging.
How can I return?
Register your return by sending an email to: firstname.lastname@example.org
Mention the following in your mail:
* Full name
* Order number
* Reason of return
After registration you will receive further instructions from us. In this way we can process your return quickly and efficiently.